Dublin Bus Travel Assistance Scheme
Dublin Bus believes that public transport is for everyone and this mantra has influenced our commitment to providing an accessible service for all our customers. A key part of promoting inclusivity in our services is our free Travel Assistance Scheme for customers aged 18 and over.
The Scheme aims to assist customers in the independent use of Dublin Bus, DART and Luas especially those with disabilities and reduced mobility. Through this Scheme customers can avail of assistance and practical advice on how to travel independently on public transport. The Scheme aims to give people the confidence they need to use public transport. With the help of a full-time Travel Assistant, a tailor-made travel plan is drawn up to meet each individual customer’s needs. The Scheme was introduced in 2007 and has proven to be extremely popular with patronage levels of this programme growing at a steady rate.
The success of the Scheme has encouraged us to expand and as such, we are actively engaging with older people to ensure our services are accessible to all who wish to use them. Our team of Travel Assistants will visit groups who wish to invite us and we will giving a talk on the safest way to travel by public transport. Our travel assistants will chat with groups, listen to any problems people may be having while using public transport and do our best to help. Our travel assistance team is made up of three dedicated travel assistants:
Roger has been a Travel Assistant for the last ten years and is our most experienced Travel Assistant, he previously worked in the voluntary sector.
Meg is working part time as a Travel Assistant for the last three years while she is studying psychology in Trinity College.
Leanne started working as a Travel Assistant with Dublin Bus in 2016. She previously worked as a volunteer with NCBI and is a member of St. Johns Ambulance.
To contact the scheme please phone 01 7033204 or email to Travel.Assist@dublinbus.ie
We receive lots of positive feedback from customers who use the Travel Assistance Scheme. Here are a few examples of the letters and emails sent to us:
I am writing to thank Roger and his team for all their work last week in helping me get my mobility scooter permit. It was lovely to be in the company of people that love their jobs. Their friendliness and welcoming attitude put me at ease immediately. Dublin bus should be proud of these people their commitment to ensuring the comfort of disabled passengers should be used as a template for all workers.
I wish Roger and his team all the best for the future and I know that disabled people using Dublin bus are in safe hands.
Thanking you again
I just wanted to pass on some feedback if that’s alright. I had an appointment yesterday with Roger from your scheme. He was extremely well informed, confident and capable and he couldn’t have been more patient or gentle with my client. He has an extremely gentle manner about him which I daresay most people would respond to. I was extremely impressed with his professionalism. I got the impression that nothing would be too much trouble for him. I just wanted to say thanks very much for making this service available as it certainly makes my life easier.
All the best,
I know, ‘Life Changing Experience’ may sound a bit dramatic- but believe me I have spent the last 20 years driving my daughter (who is Down Syndrome) to and from school, drama, basketball, gym, swimming, dance classes, party’s and on and on!!!
Last October she started another phase of her education ‘Latch On’ in Churchtown, which subsequently changed to Cabinteely – we’re Northsiders living in Raheny – out came the Map of Dublin!!!! Never in my wildest dreams did I imagine my daughter taking (independently) DART from Raheny to Dun Laoghaire and then bus to Cabinteely (this particular route only commenced in late January). Roger together with Leanne have instilled such confidence in my daughter (that a parent can’t always do) – it’s unbelievable and her sense of achievement palpable. On a personal note they are a fantastic team, kind and caring and worth their weight in gold.
Thank you so much for a fantastic service and long may it continue.