For the first time in Ireland, a new nationwide survey will ask patients for their views on hospital care
The National Patient Experience Survey went live nationwide on 1 May 2017. All adult patients who have spent a minimum of 24 hours in a public acute hospital and are discharged during the month of May will be asked to complete the survey.
With 40 participating hospitals and an estimated 27,000 patients eligible to participate, this will be the largest single survey of the healthcare system to be conducted in Ireland.
The survey covers all aspects of a patients’ stay in hospital, including admission and discharge processes, the ward environment, interaction with staff, and care and treatment. The responses will be combined to produce reports at the national and hospital group level, with the data used to set priorities for the delivery of a better healthcare service for patients and staff alike.
International evidence suggests that the best way to improve the quality of healthcare is to listen to the views of patients and use this feedback to inform the development and delivery of better, more patient-centred care. In order to capture the experiences of patients, the Health Information and Quality Authority (HIQA), HSE and the Department of Health have joined forces to carry out the National Patient Experience Survey.
The 61 questions in the survey were chosen from the Picker Institute Europe’s library of validated questions, which will enable comparison with international best practice. Over 100 people, including patients and patient representatives, policymakers, data analysts and academics were involved in selecting the most important questions for the Irish healthcare context.
Eligible patients will begin to receive a survey pack in the post a few weeks after their discharge. The survey can also be completed online up until 26 July 2017.
Further information about the National Patient Experience Survey can be found at www.patientexperience.ie.