Hermitage Medical Clinic has been awarded Gold Certification for Excellence in Person-Centered Care by Planetree International. This Person-Centered Care Certification recognizes Hermitage Medical Clinic’s achievement and innovation in the delivery of person-centered care. Hermitage Medical Clinic is one of only 86 healthcare organizations worldwide to receive the Person-Centered Care Gold Certification since the program’s launch, and the first and only in Ireland.
Gold Certification for Excellence in Person-Centered Care, based on evidence and standards represents the highest level of achievement. Person-centered healthcare prioritizes the active participation of patients and their families throughout the healthcare process with an emphasis on partnership, compassion, transparency, inclusion, and quality.
“The Planetree Certification is the only award that recognizes excellence in person-centeredness across the continuum of care,” said Susan Frampton, President of Planetree International, a not-for-profit organization that has been at the forefront of the movement to transform healthcare from the perspective of patients for 40 years. “This Gold Certification signals to its patients, and community that Hermitage Medical Clinic is an organization where staff partner with patients and families, and where patient and family comfort, dignity, empowerment and well-being are prioritized as key elements of providing top-quality clinical care.”
The criteria that Hermitage Medical Clinic satisfied to achieve Planetree Gold Certification reflect what patients, residents, family members and healthcare professionals in hundreds of focus groups say matters most to them during a healthcare experience. This qualitative data aligns with the growing evidence-base for person-centered care, and establishes the Person-Centered Care Certification Program as a concrete framework for defining and measuring excellence in person-centeredness.
The criteria address components of a person-centered healthcare experience, including the quality of patient-provider interactions, access to information, family involvement and the physical environment of care. Importantly, the criteria also focus on how the organization supports staff, opportunities for staff, patients, and families to have a voice in the way care is delivered, and the ways that Hermitage Medical Clinic is reaching beyond its walls to care for its community.
Planetree International is a mission based not-for-profit organization that has partnered with over 700 healthcare organizations around the world and across the care continuum to transform how care is delivered. Powered by over 50,000 focus group attendees comprised of patients, families, and staff, and 40 years of experience working with healthcare organizations, the Planetree approach emphasizes the quality of human interactions that occur within healthcare settings, the importance of connecting healthcare personnel to the purpose and meaning of their work, and practical strategies for engaging patients and family members as true partners in care. These elements have been consolidated into the Person-Centered Care Certification Program, which provides organizations with a structured process to guide culture change efforts that yield improvements in clinical and operational outcomes. Drawing on this experience, in 2017 Planetree partnered with the National Academy of Medicine to introduce an evidence-based Guiding Framework for Patient and Family Engaged Care.